Why can’t we get medicines reconciliation right?

“The quality of what Pharmacy Management is putting on is simply streets ahead of anything else I’m seeing at the moment. Keep up the good work!”
Noel Wicks, Managing Director, Right Medicine Pharmacy Ltd, Stirling
Satellite Why can’t we get medicines reconciliation right?
Speakers Margaret Stone (Senior Lecturer, Non-medical Prescribing and Pharmacist Integrated Urgent Care, University of Derby) and Kevin Gibbs ( Clinical Pharmacy Manager, Pharmacy Department, Bristol Royal Infirmary)
Satellite Description

Are you meeting your targets for medicines reconciliation? All the time? Do you know why not and how to improve the process? This workshop will use process mapping and Lean quality tools to diagnose and understand a medicines reconciliation process that is not functioning as you expected. We will work together to map a medicines reconciliation process and then analyse it using the Lean tool, considering value, waste and flow. You will leave equipped with ideas for how to improve the medicines reconciliation process in your own workplace and have experience of two quality tools to understand processes in your workplace and the next steps to improve them.

The pre-reading we would like delegates to do is:

  1. Mapping the process - an overview - https://improvement.nhs.uk/resources/mapping-process-overview/
  2. Process mapping - a conventional model - https://improvement.nhs.uk/resources/process-mapping-conventional-model/
  3. Mapping: value stream - https://improvement.nhs.uk/resources/mapping-value-stream/
  4. Lean - Ohno's eight wastes - https://improvement.nhs.uk/resources/lean-ohnos-eight-wastes/

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