PM Academy Webinar Series - Virtual Telephone Consultations and Maximising outcomes from the SMR process and consultations​​​​​​​

PM ACADEMY

A regular series of fortnightly webinars to support professional development and enhancement of patient care by the sharing of best practice.

Utilising PM Trainers from the successful Clinical Leadership in Pharmacy (CLIP) programme to deliver practical learning sessions of skilss designed to aid personal and organisation development.

To complement skills acquisition there will be a second session in the webinar to exchange best practice which will be delivered by presenters whose satellite sessions have been significantly oversubscribed at Pharmacy Management Conferences.

It is anticipated the PM ACADEMY will be very popular so early registration for each webinar is recommended. 

This webinar has been sponsored by Consilient Health who have had no input into the design or content of the webinar.

WEBINAR SESSION SYNOPSES AND SPEAKER DETAILS

Virtual and Telephone Consultations - PM Academy Trainer

As we all know Covid-19 has changed how we interact. Face to face is no longer the go-to medium for interaction with patients or colleagues in many instances.

This brings a fresh challenge in terms of skills and behaviours that we must now learn fast. There are benefits to being able to interact virtually but there also comes many drawbacks, no longer can you check a patients inhaler usage technique, you won’t always get to read body language as now many appointments are telephone appointments.

In this session we will look at tips and techniques that you can use to smooth the communication and get the best from each patient interaction, whether it is by phone, video call or a bespoke platform.

We will put under the microscope the core skills required to enhance your ability and confidence to get the best outcome for your patients and colleagues. This will include things such as; effective questioning, active listening, non-verbal cues for virtual meetings and a few techniques that help with checking understanding and commitment to action.

Maximising outcomes from the SMR process and consultations - Lelly Oboh, Consultant Pharmacist for Older People, Medicines Use and Safety Team, Guy's and St Thomas' NHS Trust and Specialist Pharmacy Services

Synopsis to follow

Further information if required from [email protected]

Our webinars are sponsored by the pharmaceutical industry. However, the agenda for each webinar is independently managed, and developed by the internal Pharmacy Management team.