PM Academy Webinar: Conflict and Medication review in Care Homes

PM ACADEMY

A regular series of fortnightly webinars to support professional development and enhancement of patient care by the sharing of best practice.

Utilising PM Trainers from the successful Clinical Leadership in Pharmacy (CLIP) programme to deliver practical learning sessions of skilss designed to aid personal and organisation development.

To complement skills acquisition there will be a second session in the webinar to exchange best practice which will be delivered by presenters whose satellite sessions have been significantly oversubscribed at Pharmacy Management Conferences.

It is anticipated the PM ACADEMY will be very popular so early registration for each webinar is recommended. 

WEBINAR SESSION SYNOPSES AND SPEAKER DETAILS

The Upside to Conflict - Hilary Shields

• Why does time seem to slow down in a crisis? How can you deal with conflict better and improve your decision making under pressure? In this session, you will explore which part you typically play in the ‘Drama Triangle’ and how to stop thinking ‘here we go again’ in a conflict situation.
• You will learn how to ask respectfully and effectively for a behaviour change, using the DESC script.

Running a medication review service for care home residents - Jenny Desborough, Senior Clinical Pharmacist; NHS Arden and Greater East Midlands (GEM) Commissioning Support Unit, Norwich.

• As the proportion of older people affected by multiple health problems and living in care homes rises, it is essential that care home residents are supported to achieve better outcomes by optimising the use of their medicines.
• In Norwich, this support is provided by the Commissioning Support Unit’s Medicines Optimisation (MO) team, which has designed an annual medication review programme. These holistic reviews are conducted as part of multidisciplinary sessions at each participating care home.
• Following five years of operation, the MO team running the service shares the aims, process and results from the initiative as well as discussing the current and potential benefits for patients, clinicians and the wider local health economy. 

Further information if required from [email protected]

Our webinars are sponsored by the pharmaceutical industry. However, the agenda for each webinar is independently managed, and developed by the internal Pharmacy Management team.