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Journal of Medicines Optimisation
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Volume 4
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Issue 2
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September 2018
29
Figure 1: Consultant Pharmacist-led Pharmacy Team Case Management of Older People in Intermediate Care
*IMM = Integrated
Medicines Management
Lessons from the MOOP Journey
1. Develop models of care in line with strategic direction and policy.
2. Engage early with all potential stakeholders.
3. Fully understand the system and context you want to introduce a new service to i.e. process map.
4. Identify potential service gaps and issues and then create an action plan in collaboration with all
stakeholders.
5. Robustly evaluate with agreed relevant outcomes reflective of pharmacy input.
6. React to data and refine models of care in response to the evidence.
7. Disseminate at every opportunity i.e. share the learning.
8. Stay consistent with proven care models and demonstrate reproducibility.
9. Don’t reinvent the wheel but know when to fix it.
10. Standardise practice to enable reproducibility and roll out.
11. Capture the patient ‘voice’ and service user experience.
Box 2